Working for Mitsubishi Motors

Ever since its start back in 1870, Mitsubishi has always encouraged forward looking spirit, in the mold of its founding father, Yataro Iwasaki.

Today, the automotive arm of the mighty Mitsubishi group of companies – Mitsubishi Motors Corporation - continues in his inspiring footsteps with its global view and pioneering technologies & products, such as New Outlander: the first car in series production from a major manufacturer whose architecture has been designed from the outset to accommodate either Internal Combusion Engines (Petrol or Diesel) and Plug-in Hybrid Electric drivetrains - no compromise & maximum efficiency to the benefit of our customers.

Eleven hours away from its parent company, Mitsubishi Motors Europe is nonetheless part of that dynamic business environment with emphasis on high levels of competencies in the areas of international sales & marketing, technical expertise, supply chain & logistics, planning and information technology.

Would you like to work in an international business and service environment with opportunities to develop your skills and competencies? Come and join our team!



Jobs

Currently we have the following jobs available:

Customer Experience Specialist


Company

Mitsubishi Motors Europe BV (MME) is the European headquarters of Mitsubishi Motors Corporation (MMC). From our European headquarters in Born, we provide:


  • After Sales Service support for the European distributors of Mitsubishi Motors products.
  • Technical Field Service support, Technical Training, Product Quality Management, Service Literature and Warranty to our distributors.
  • Parts distribution and vehicle supply chain management.
  • Sales, marketing and product planning of Mitsubishi Motors parts & accessories for the European market.

Our culture is best described as international, direct, informal, and very involved.

Our After Sales Service department is in the process of setting up a Customer Experience section and for this new section we are looking for a Customer Experience Specialist with a professional background of several years.


Purpose of the job

Together with a Customer Experience Consultant you will start the new Customer Experience section. You will work closely together with external data providers and internal stake holders to provide the organization with the necessary input to generate a higher level of after sales customer experience. In the meantime you will develop new after sales standards and procedures to further develop our Mitsubishi sales and service way.

The After Sales Service department is a highly motivated team in which all members have a service driven mindset. ‘Customer first’ is the main drive for our team and we expect and accept nothing less from you.


Job content

  • Develop strategies to improve the after sales customer satisfaction.
  • Set up, maintain and monitor a program to investigate after sales customer satisfaction.
  • Develop and maintain after sales service standards in order to increase the customer experience level.
  • Develop Mitsubishi sales & service way for dealers.
  • Develop and maintain total cost of ownership investigation to support after sales, vehicle development and vehicle sales.
  • Evaluate and maintain the existing road side assistance program and investigate improvements opportunities.
  • Setup, maintain and monitor menu pricing for vehicle services.
  • Push Electronic Vehicle Health Check and up selling activities (i.e. online booking).
  • Proactively monitor market trends in customer satisfaction and develop strategies to improve.

Job requirements

  • Bachelor degree (Automotive Management, Automotive Business Management, Automotive Service).
  • > 5 years experience in Automotive after sales, preferably on dealer, distributor or fleet owner level.
  • Knowledge of service management at dealer and workshop level is beneficial.
  • Knowledge of information management and data analysis.
  • Profound knowledge of the English language; other languages are beneficial.
  • Experience in working in a multicultural environment is beneficial.
  • Good communicator skills.
  • Project management skills.
  • Market and customer oriented, result driven.
  • Mature team player, able to think practical as well as analytical.

Benefits

  • Competitive salary and secondary employee benefits
  • Bonus and pension scheme

Interested?

Please, send your application and CV in English to:
Mitsubishi Motors Europe B.V.
Att. Department HR
P.O. box 157
6130 AD SITTARD


Or send an e-mail to:
hrm@mitsubishi-motors-euro.com

Do you have any questions about this vacancy? Do not hesitate to contact Rick Meijs by phone +31(0)46 - 4819662 or send an email to hrm@mitsubishi-motors-euro.com.

Acquisition further to this advertisement is not appreciated.




Apply

Manager Business & Sales Planning


Company

Mitsubishi Motors Europe BV (MME) is the European headquarters of Mitsubishi Motors Corporation (MMC). From our European headquarters in Born, we provide:


  • After Sales Service support for the European distributors of Mitsubishi Motors products.
  • Technical Field Service support, Technical Training, Product Quality Management, Service Literature and Warranty to our distributors.
  • Parts distribution and vehicle supply chain management.
  • Sales, marketing and product planning of Mitsubishi Motors parts & accessories for the European market.

Our culture is best described as international, direct, informal, and very involved. For our parts & accessories sales department we are looking for a Manager Business & Sales Planning.


Purpose of the job

As manager you are responsible for business & wsales planning activities for Mitsubishi distributors and MME after sales, including all related analysis, progress monitoring, reporting and advising on after sales performance.


Job content

  • Manage analysis of all after sales related KPI vs. main targets; concluded in reports.
  • Propose corrective countermeasures and additional profit opportunities.
  • Lead monitoring of, analysing of and reporting on the progress of the after sales plan to MME management and MMC global after sales management.
  • Initiate, coordinate, conduct and lead all sales analysis driven improvement activities.
  • Report on development of sales and gross margin on product level and country (DB).
  • Develop and improve reporting and analysis tools within after sales.
  • Initiate planning of annual management plan (AMP) structure.
  • Propose business targets per market.
  • Proactively support the parts & accessories sales team and other relevant departments in order to achieve the after sales targets.
  • Supervise and coach employees; advice, evaluate and motivate staff for optimal performance.
  • Responsible for “training on-the-job” and introduction of new employees.

Job requirements

  • Bachelor degree (business administration).
  • > 5 years relevant international (pan European) experience in automotive; preferably in after sales.
  • Profound managerial skills.
  • Good knowledge of English language; other languages are beneficial.
  • Excellent knowledge of MS Office, in particular Excel and Access.
  • Good communicator, influential attitude, and pro-active mindset.
  • Excellent analytical and reporting skills.
  • Multicultural awareness.

Benefits

  • Competitive salary and secondary employee benefits
  • Bonus and pension scheme

Interested?

Please, send your application and CV in English to:
Mitsubishi Motors Europe B.V.
Att. Department HR
P.O. box 157
6130 AD SITTARD


Or send an e-mail to:
hrm@mitsubishi-motors-euro.com

Do you have any questions about this vacancy? Do not hesitate to contact Rick Meijs by phone +31(0)46 - 4819662 or send an email to hrm@mitsubishi-motors-euro.com.

Acquisition further to this advertisement is not appreciated.




Apply